PRIMARY PERFORMANCE RESPONSIBILITIES:

• Provides on-site diagnosis and repair of networked and non-networked microcomputers, desktops, laptops, smartboard, tablets, printers, scanners, and other peripherals.
• Advises lower-level technicians on configuration and installation procedures for new equipment.  
• Supervises and participates in the configuration and installation of microcomputers and related equipment.  
• Distinguishes between hardware and software problems. 
• Determines warranty status and orders and returns warranty and non-warranty parts based on vendor repair procedures.
• Diagnoses, isolates and exchanges faulty components on system units, printers, monitors, keyboards and other peripherals.  
• Prepares and installs various disk drives. 
• Performs very limited customer training on the use of the equipment.
• Completes job tickets including price information and lists of materials used and services provided.  
• Ascertains from customers whether or not the problem has been corrected by the service call.   
• Commutes to school districts to pick up and deliver equipment and parts.
• Follows proper use, operation, maintenance, and safety requirements of company assigned vehicles.  
• Assist District staff with retirement and inventory of BOCES computer devices.

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Coordinates activities of customer service, control and data entry staff to meet established schedules; Provides leadership to Network Specialists for installation of application software.
• Logs in all data requests received from user school districts and distributes to unit staff.
• Schedules work and production consistent with department priorities.
• Follows up with systems by reviewing data processing daily turnover reports to determine what work has been generated.
• Reviews printouts received from data processing and distributes to unit staff.
• Works with unit staff in resolving user problems and questions.
• Interprets manual procedures and report modification requests.
• Provides training for new employees in student services unit.
• Communicates any procedures or information necessary for efficient utilization of student services unit with user school districts, verbally or in writing.
• Confers with Manager – Regional Information Center regarding user complaints, faulty runs, turn around problems, and other issues.

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Analyzes user needs and functional requirements to create a well-defined software project plan.
• Creates specifications for a software project plan that addresses user needs and expectations.
• Creates/writes program instructions (code) in a specific programming language.
• Designs database structures that will most efficiently store information and allow easy retrieval by users and/or software programs.
• Creates data-input screens that are simple and easy to use.
• Prepares data for display on other media (internet, web sites, intranet, laptops, etc.).
• Uses security techniques to ensure prevention of software errors.
• Uses testing methods to identify problems before software deployment and recommends solutions.
• Maintains, adapts or updates existing software projects to meet new user needs.
• Installation and maintenance of data integration development software.
• Investigates/researches current software and hardware resources to determine the feasibility of integrating new programs into the current technical environment.
• May analyze and compare the data requirements of different systems and vendors.

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Installs and relocates hardware and software of network equipment, including assembly, configuration and transport, in accordance with established procedures and instructions.
• Assists with configuration of switching, wireless, voice over IP, and other network equipment.
• Performs moves, adds, and changes to access switches, VoIP phones, wireless access points and other network equipment.
• Monitors and responds to potential networking issues, including verifying power to routers, switches, voice over IP, and other networking equipment.
• Performs periodic preventative maintenance in accordance with manufacturer recommendations and departmental standards.   
• Prepares network and associated equipment for installation.   
• Modifies, updates or replaces internal network equipment parts as required. Modifies, updates or replaces network equipment software as required.   
• Performs lifecycle management of relevant systems including inventory, asset identification, documentation and asset retirement. 
• Lifts network equipment that may weigh as much as 50 lbs. to place in, arrange around, or remove from the workplace for set-up, installation, repair, maintenance, de-installation, or retirement of network equipment. 
• Responsible for logging and responding to network equipment related incidents using Enterprise Service Desk software and performs the appropriate action to resolve the problem. 
• Responds to and remediates various networking issues, such as troubleshooting wireless LAN connectivity problems. Assists internal and external customers with network connectivity issues, as necessary.
• Informs supervisor as to the status of all operational issues and any necessary changes according to department change management process.
• Performs diagnoses of failures to determine whether they are induced by network software or hardware. Notifies appropriate Information Technology staff of software or hardware failures and performs diagnostics.   
• Works with and assists contract and vendor supplied personnel engaged in the installation, maintenance and repair of network hardware and software.  
• Creates and maintains network documentation throughout the use of industry standard productivity suites. Creates and maintains operating records and prepares routine operating reports.  
• Manages inventory of network and associated equipment.