Job Opportunities

Harrison - Lower Hudson Regional Information Center Openings

Note: Click on a job title to learn more about the position.

Position TitleJob NumberJob DescriptionPay Scale
Customer Service Coordinator - Student Services24-23

PRIMARY PERFORMANCE RESPONSIBILITIES:

  • Coordinates activities of customer service, control and data entry staff to meet established schedules; Provides leadership to Network Specialists for installation of application software.
  • Logs in all data requests received from user school districts and distributes to unit staff.
  • Schedules work and production consistent with department priorities.
  • Follows up with systems by reviewing data processing daily turnover reports to determine what work has been generated.
  • Reviews printouts received from data processing and distributes to unit staff.
  • Works with unit staff in resolving user problems and questions.
  • Interprets manual procedures and report modification requests.
  • Provides training for new employees in student services unit.
  • Communicates any procedures or information necessary for efficient utilization of student services unit with user school districts, verbally or in writing.
  • Confers with Manager – Regional Information Center regarding user complaints, faulty runs, turn around problems, and other issues.
$80,000 - $100,000
Programmer24-22

PRIMARY PERFORMANCE RESPONSIBILITIES:

  • Analyzes user needs and functional requirements to create a well-defined software project plan.
  • Creates specifications for a software project plan that addresses user needs and expectations.
  • Creates/writes program instructions (code) in a specific programming language.
  • Designs database structures that will most efficiently store information and allow easy retrieval by users and/or software programs.
  • Creates data-input screens that are simple and easy to use.
  • Prepares data for display on other media (internet, web sites, intranet, laptops, etc.).
  • Uses security techniques to ensure prevention of software errors.
  • Uses testing methods to identify problems before software deployment and recommends solutions.
  • Maintains, adapts or updates existing software projects to meet new user needs.
  • Installation and maintenance of data integration development software.
  • Investigates/researches current software and hardware resources to determine the feasibility of integrating new programs into the current technical environment.
  • May analyze and compare the data requirements of different systems and vendors.
$65,000 - $85,000
Network Engineer I24-21

PRIMARY PERFORMANCE RESPONSIBILITIES:

  • Installs and relocates hardware and software of network equipment, including assembly, configuration and transport, in accordance with established procedures and instructions.
  • Assists with configuration of switching, wireless, voice over IP, and other network equipment.
  • Performs moves, adds, and changes to access switches, VoIP phones, wireless access points and other network equipment.
  • Monitors and responds to potential networking issues, including verifying power to routers, switches, voice over IP, and other networking equipment.
  • Performs periodic preventative maintenance in accordance with manufacturer recommendations and departmental standards.   
  • Prepares network and associated equipment for installation.   
  • Modifies, updates or replaces internal network equipment parts as required. Modifies, updates or replaces network equipment software as required.   
  • Performs lifecycle management of relevant systems including inventory, asset identification, documentation and asset retirement. 
  • Lifts network equipment that may weigh as much as 50 lbs. to place in, arrange around, or remove from the workplace for set-up, installation, repair, maintenance, de-installation, or retirement of network equipment. 
  • Responsible for logging and responding to network equipment related incidents using Enterprise Service Desk software and performs the appropriate action to resolve the problem. 
  • Responds to and remediates various networking issues, such as troubleshooting wireless LAN connectivity problems. Assists internal and external customers with network connectivity issues, as necessary.
  • Informs supervisor as to the status of all operational issues and any necessary changes according to department change management process.
  • Performs diagnoses of failures to determine whether they are induced by network software or hardware. Notifies appropriate Information Technology staff of software or hardware failures and performs diagnostics.   
  • Works with and assists contract and vendor supplied personnel engaged in the installation, maintenance and repair of network hardware and software.  
  • Creates and maintains network documentation throughout the use of industry standard productivity suites. Creates and maintains operating records and prepares routine operating reports.  
  • Manages inventory of network and associated equipment.
$60,000 - $75,000

SWBOCES NON-DISCRIMINATION POLICY

The Southern Westchester Board of Cooperative Educational Services, its officers and employees, does not discriminate against any individuals, including but not limited to students, employees or applicants on the basis of race, color, national origin, ethnicity, religion, creed, sex, gender (including gender identity and gender expression), sexual orientation, disability, age, citizenship status, marital status, partner status, genetic information, predisposing genetic characteristics, weight, military status or service, political affiliation, or domestic violence victim status.

 

This policy of nondiscrimination includes access by students to educational programs; counseling services for students; course offerings and student activities; recruitment, appointment and promotion of employees; and employment pay and benefits. This policy also provides equal access to the Boy Scouts and other designated youth groups.

 

Inquiries regarding this policy should be directed to the Compliance Officers at Southern Westchester BOCES, 17 Berkley Drive, Rye Brook, NY 10573. (914) 937-3820.

 

Civil Rights Compliance Officers

Suzanne Doherty

Director of Human Resources

17 Berkley Drive Rye Brook, NY 10573

Ph: (914) 937-3820

complianceofficer@swboces.org

Stephen Tibbetts

Assistant Superintendent for Business & Administrative Services

17 Berkley Drive Rye Brook, NY 10573

Ph: (914) 937-3820

complianceofficer@swboces.org