Position Title

Customer Service Coordinator - Student Services

Required Application Type

Teacher / Admin

Salary/Pay Scale

$80,000 - $100,000

Job Description

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Coordinates activities of customer service, control and data entry staff to meet established schedules; Provides leadership to Network Specialists for installation of application software.
• Logs in all data requests received from user school districts and distributes to unit staff.
• Schedules work and production consistent with department priorities.
• Follows up with systems by reviewing data processing daily turnover reports to determine what work has been generated.
• Reviews printouts received from data processing and distributes to unit staff.
• Works with unit staff in resolving user problems and questions.
• Interprets manual procedures and report modification requests.
• Provides training for new employees in student services unit.
• Communicates any procedures or information necessary for efficient utilization of student services unit with user school districts, verbally or in writing.
• Confers with Manager – Regional Information Center regarding user complaints, faulty runs, turn around problems, and other issues.

Civil Service Title

Customer Service Coordinator

Job Qualifications

CIVIL SERVICE QUALIFICATIONS:

• MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE:  Graduation from high school or possession of a high school equivalency diploma and six (6) years of work experience where the primary function of the position was computer operations work such as data control; customer relations relating to data processing or computer operations; data processing marketing; or technical support.
• SUBSTITUTION:  Satisfactory completion of thirty (30) credits towards an Associate’s* or Bachelor’s* Degree may be substituted on a year-for-year basis for up to four (4) years of the work experience described above.
• Priority given to candidates who are currently on a Civil Service List for this title.
• Candidates must have either taken or be eligible to take the civil service exam for this title and be reachable by the rule of three on the list.

Job Category

Technology

Job Location

Harrison - Lower Hudson Regional Information Center

Additional Information