PRIMARY PERFORMANCE RESPONSIBILITIES:

• Installs and relocates hardware and software for servers and network operating systems, including assembly, configuration and transport, in accordance with established procedures, standards and instructions.
• Installs, configures and tests server-related software, including hypervisors and enterprise backup solutions according to manufacturer and LHRIC departmental standards and procedures.
• Responsible for logging and responding to server and operating system related incidents using Enterprise Service Desk software and performs the appropriate action to resolve the problem.
• Documents configuration processes and settings, troubleshooting methods and activities.
• Responsible for the creation and maintenance of network documentation using industry standard productivity suites.
• Performs standard server management procedures, including security, according to manufacturer and LHRIC standards.
• Performs lifecycle management of relevant systems including inventory, asset identification, documentation and asset retirement.
• Lifts equipment that may weigh as much as 50 pounds to place in, arrange around, or remove from the workplace for set-up, installation, repair, de-installation, or maintenance.
• Supports and maintains user account information, including rights security and system groups.
• Deployment and testing of client images and software packages.
• Informs supervisor regarding the status of all operational issues and any necessary changes according to department change management process.
• Manages inventory of server and associated equipment.
• May work with contractor and vendor-supplied personnel engaged in the installation, maintenance and repair of server software and hardware.