PRIMARY PERFORMANCE RESPONSIBILITIES:

• Works closely with Project Managers to create and coordinate scheduling, acquire necessary network project information such as hardware installation timetable, and establishes a schedule for Associate Network Specialists and Network Specialists to ensure timely completion of projects.
• Communicates and coordinates with subcontractors and interfaces with appropriate personnel within the Regional Information Center.   
• Supervises and assesses progress of daily network technical support assignments. Performs personnel management responsibilities for team members or other departmental staff.
• Provides phone support for Network Specialists and Associate Network Specialists in the field. Provides advanced troubleshooting and support of local and or wide area (LAN/WAN) connectivity.
• Provides direct customer support to troubleshoot complex network servers, network operating systems, and enterprise e-mail system problems through field visits or by telephone.
• Responsible for high level planning and providing technical recommendations to user districts. Assists Educational Technology Department with proposals, site inspections and plans, computer laboratory specifications and technical support.
• Attend workshops and seminars to maintain up-to-date knowledge of LAN technologies and network operating systems. 
• Performs related office work, such as submitting reports regarding status of projects and reviewing network proposals for accuracy. 
• May build network servers and perform network disaster recovery; May also configure, install, and maintain wide area networks (WANS), or assist other staff in these activities as needed.

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Assists and participates in the cabling, configuring, and installation of local and/or wide area network hardware, i.e. workstations, smartboards, printers, scanners etc., and software.
• Assist in support and maintenance of network desktops PC’s.
• Assists and participates in troubleshooting hardware and software conflicts and problems.
• Assists and participates in providing required upgrades and patches.
• Assists and participates in providing required configuration changes.
• Assist with the troubleshooting and maintenance of LAN and/or WAN connectivity.
• May maintain a database of configurations.

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Assists Project Managers in the development of project proposals, cost estimates and budgets, timelines and schedules.
• Assists Project Managers with communications, scheduling, resources, documentation, and vendor management.
• Follows-up on pre-installation activities, e.g., confirming delivery dates of equipment and software.
• Prepares reports for Project Manager’s on status of all services provided for specific technology projects.
• Monitors project progress and reports status, risks and issues to Project Managers.
• Coordinates and assists in the development of electronic and written materials for project management proposals, dashboards, presentations, and status updates.
• May act as a liaison between districts and contractors involved in project implementation and assures that all contracted work is satisfactorily completed according to specifications.
• Works with service owners to document initiative objectives and verifies alignment of scope and progress between stakeholders throughout project execution.
• Assists in the coordination of all personnel, vendors, contractors, etc., necessary to complete the project.
• Maintains project template repository.
• Coordinates meetings, prepares agendas, and documents meeting minutes.
• Prepares technical briefings for LHRIC Technology Support Staff.