PRIMARY PERFORMANCE RESPONSIBILITIES:

• Assists in planning by making recommendations regarding which type of equipment works best in a given network configuration.
• Installs and configures routers, and LAN/WAN data switches.
• Installs wide area network hardware/software upgrades as required.
• Works independently and with third party vendors to resolve WAN and LAN circuit connectivity problems.
• Troubleshoots telephone data lines and fiber optic cable problems.
• Works with Network Specialists and district personnel to identify and implement necessary configuration/parameter changes. For example, a district decides it does not want certain computers to have access to the Internet. Incumbent gives the commands to the router (routers control what is allowed over the lines) to stop access to the internet.
• Resolves Internet access problems with the Internet provider, and monitors performance of the Internet router and circuits.
• Researches and evaluates new WAN technologies and software, attends seminars and makes recommendations of future hardware/ software directions.

The core components of the Network Technology Consultant as a MIT Lead are: Technical Management, Operational Management and Escalation, Project Management/Planning Assistance, Customer Relationship Management (collaboration with the district), Personnel Management, and Personnel Training and Professional Development.

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Manages and tracks Network Support and Project workflow for assigned districts via Service Now.
• Acts as Technology Liaison between LHRIC Network Services teams and the District DoT.
• Researches, evaluates, and recommends a variety of technological products to assist districts in meeting their current and future instructional and administrative needs.
• Provide input for project planning, performs project management functions and implementation of new LHRIC/District technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staffs.
• Manages escalation, tracking, communications, and follow-up regarding network technology problems in assigned districts.
• Acts as primary escalation point for solving chronic or high priority network technology problems in assigned districts; facilitates technical support between the district, centralized LHRIC teams, and field technicians.
• Supervises LHRIC network staff and coordinates activities with other technology staff within the district.
• Manages and plans the scheduling of the LHRIC assigned field staff.
• Manages and tracks technology related maintenance contracts and inventories, for equipment and products purchased through the LHRIC. (I.E. Smartnet, Del Maintenance) Caveats exist based individual district support models.