Position Title

Coordinator - Network Support (Managed IT Support Services)

Required Application Type

School Related Personnel

Salary/Pay Scale

$90,000 - $150,000

Job Description

Southern Westchester BOCES Lower Hudson Regional Information Center is looking for a candidate with the ability to provide leadership of the LHRIC’s Managed IT Support Service. The candidate will be expected to manage and oversee our Systems and End User Computing engineering teams and serve as the district facing representative for the delivery of the associated technical support services.  The candidate will require a deep technical background and working knowledge of a varied number of systems-based technologies used in local K-12 school districts currently supported through our Managed IT Support Service.   A strong working knowledge and experience with Windows Server operating systems, server hardware, virtualization technologies, end-user devices, identity management, Microsoft 365 / Entra, Google Workspace, and MDM solutions will be required for this position. 

 

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Provides overall leadership and guidance to the Managed IT Support Service. 
• Responsible for the overall delivery of support and the continual enhancement of the services provided. 
• Accountable for the overall performance and staff development of the associated technical teams.  This includes managing and monitoring work performed by the team ensuring KPIs and key metrics are being met.
• Responsible for resource management for various functions including project work, audits, and records requests.
• Serves as an escalation point to assist and guide team members with troubleshooting complex issues in a timely and effective manner. 
• Responsible for development and the implementation of technical standards to secure, enhance and streamline the delivery of support.
• Keeps apprised of current developments and trends in technology and ensures proper research and development is performed. 
• Acts as liaison for outside vendors and is responsible for overall vendor management for services being provided to districts participating in the Managed IT Service.
• Acts as liaison between the department and school district personnel.  Serves as the district-facing representative of the service and the escalation point for any issues or concerns. 
• Supports and is involved in the overall budget development and budget maintenance process throughout the year. 
• Responsible for the development and maintenance of documentation such as service descriptions, SLA agreements, standard operating procedures required related to the service. 

Civil Service Title

Coordinator - Network Support( Managed IT Support

Job Qualifications

CIVIL SERVICE QUALIFICATIONS:

• Graduation from high school or possession of a high school equivalency diploma and either (a) an Associate’s Degree* in Computer Science, Information Technology or a closely related field and seven (7) years of experience where the primary function was installing and maintaining local or wide area networks, one (1) year of which must have been in a supervisory capacity or (b) an Associate’s Degree* and eight (8) years of experience where the primary function was installing and maintaining local or wide area networks, one (1) year of which must have been in a supervisory capacity.
• SUBSTITUTION #1: Satisfactory completion of 30 additional college credits* may be substituted on a year for year  basis for up to two (2) years of the work experience described above. There is no substitution for the one (1) year of supervisory experience.
• SUBSTITUTION #2: Current MCSE (Microsoft Certified Systems Engineer) six (6) months of the required work experience. There is no substitution for the one (1) year of supervisory experience.
• SUBSTITUTION #3: Current CCNA (Cisco Certified Network Associate) Routing and Switching or CCNA Wireless certification may be substituted for six (6) months of the required experience. There is no substitution for the one (1) year of supervisory experience.
• SUBSTITUTION #4: Current CCNP (Cisco Certified Network Professional) Routing and Switching or CCNP Wireless certification may be substituted for eighteen (18) months of the required experience. There is no substitution for the one (1) year of supervisory experience.
• SUBSTITUTION #5: Current CCIE (Cisco Certified Internetwork Expert) Routing and Switching or CCIE Wireless certification may be substituted for four (4) years of the required experience. There is no substitution for the one (1) year of supervisory experience.
• SPECIAL REQUIREMENT: Possession of a valid license to operate a motor vehicle in the State of New York.
• *Special Note: Education beyond the secondary level must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S Secretary of Education.
• *Priority given to those on a Civil Service Eligibles list. Candidates must be eligible to take the civil service exam for this title.

Job Category

Technology

Job Location

Harrison - LHRIC

Additional Information