Position Title

Customer Service Coordinator - Educational Technology

Required Application Type

School Related Personnel

Salary/Pay Scale

$105,000 - $120,000

Job Description

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Design, implement and coordinate services for K-12 instructional and administrative software solutions.
• Organizes, prepares and conducts and/or supervises programs in the areas of computer educational technologies.  
• Provides assistance to participating districts in the form of instructional applications.
• Provides consulting services to participating districts in areas of educational technology program direction and software support.   
• Supervises lower-level staff in professional development plans for schools. 
• Promotes BOCES services to school districts.
• Coordinates training needs for districts and assigns staff to conduct training sessions.
• Refer questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system to the appropriate specialist.
• Assess and identify school district educational technology needs; Investigate, review and recommend software packages for training purposes.
• Demonstrating new or upgraded applications and/or equipment to teachers and/or staff.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
• May perform other incidental tasks, as needed.

Civil Service Title

Customer Service Coordinator - Ed. Tech.

Job Qualifications

• MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE:  Either (a) Bachelor’s degree* and three (3) years of experience where the primary function of the position was conducting training using educational technology**; or (b) Master’s degree* and two (2) years of experience as outlined in (a).
• SUBSTITUTION:  A Bachelor’s or Master’s degree* in Education and possession of current teacher’s certification may be substituted for one (1) year of the required experience.
• **Educational technology is defined as a variety of technological tools (e.g., Smartboards, Internet, digitalized video, educational software, personal computers and related equipment) used in order to improve and enhance classroom instruction.
• Priority given to candidates who are currently on a Civil Service List for this title.
• Candidates must have either taken or be eligible to take the civil service exam for this title and be reachable by the rule of three on the list.

Job Category

Technology

Job Location

Harrison - LHRIC

Additional Information