Position Title

Customer Service Representative I (Data Provacy & Security Services)

Required Application Type

School Related Personnel

Salary/Pay Scale

$65,000 - $85,000

Job Description

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Assist school district personnel in the use , function, and expansion of specific data applications related to Data Privacy and Security Service. Act as a first contact for districts regarding technical support with applications used in the DPSS Service. The NIST Tool, DPSS Training Modules, Infosec, DPIT, SDPC, and phishing-related resources, among others, are key technical tools.
• Utilizing DPSS tools, assist districts in strengthening privacy by sharing resources, enforcing data minimization, ensuring DPA compliance, and adhering to FERPA, Ed Law 2d, and NIST standards to protect Personally Identifiable Information (PII).
• Provide Training on various applications and support districts and our organization. Acts as a first contact for districts regarding technical support used in the DPSS Service. Oversee applications such as SDPC, Infosec, DPIT etc., facilitate data management, ensure compliance, and enhance communication within the organization, districts, NYSED, and vendors.
• Support Data Protection Officers and staff with SDPC, NIST, IRP, DR plans, and DPSS services, both virtually and in person. Assist districts with DPIT, RACI charts, and IRP. Serve as the main DPSS technical contact and apply NYSED regulations using RIC ONE tools.
• Evaluate the existing applications and resources being used, such as NIST, DPIT, SDPC, DPSS Training Modules, Infosec, and social media applications like LinkedIn and X.
  Determine how effectively these tools are meeting the current needs of the school districts. Support and review NYSED laws. Assist districts in understanding service offerings.
• Facilitate user groups and tabletop exercises for cybersecurity preparedness. Develop training on Ed Law 2d and privacy. Support districts in data incidents, breaches, and NYSED reporting. Share RIC ONE info, enhance Data Privacy & Security Services processes, report SDPC issues, and train on DPSS Awareness Modules.
• Share and discuss problems with applications.  Support districts in their understanding of additional services offered by the DPSS. Reports SDPC issues to the ROC Team. Assist in building awareness various tools used in the DPSS to school district personal. Participate in district/vendor meetings as a representative of the Lower Hudson Regional Information Center 
• Support districts in their understanding of additional services offered by the DPSS. Helps set up districts on new application and verifies all SLA terms are satisficed Calendar Management: Oversee scheduling, reminders, and promotional activities.

Civil Service Title

Customer Service Representative I

Job Qualifications

CIVIL SERVICE QUALIFICATIONS:

• MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE:  Graduation from high school or possession of a high school equivalency diploma and either:  a) five (5) years of work experience in data processing operations and/or technical support or customer service related to data processing applications or b) five (5) years of experience using an automated financial, human resources or student information system in a school district (such as: Finance Manager, Wincap, eSchool Data, eSchool Plus, Infinite Campus, School Tools, Power School or Office 365) to perform work functions on a daily basis
• SUBSTITUTION:  Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to four (4) years of the work experience described above.
• Priority given to candidates who are currently on a Civil Service List for this title. Candidates must have taken or be eligible to take the civil service exam for this title.

Job Category

Human Resources

Job Location

Harrison - LHRIC

Additional Information