Position Title

Systems Engineer II

Required Application Type

School Related Personnel

Salary/Pay Scale

$75,000 - $95,000

Job Description

PRIMARY PERFORMANCE RESPONSIBILITIES:

• Logs and responds to system issues in Enterprise Service Desk software and resolves or advises subordinate staff how to resolve them
• Performs root cause analysis on issues related to network operating systems, network storage and hypervisors involving specialized hardware and software
• Performs advanced troubleshooting and technical support for cloud-based application solutions and e-mail systems
• Consults and collaborates with department heads and administrators on complex assignments relating to the installation and relocation of hardware and software for workstation and workstation users in accordance with established procedures
• Installs, configures, repairs, maintains and retires servers, storage and network operating systems
• Performs firmware and software operating system upgrades to servers, storage and hypervisors
• Assists with network design and deployment strategies for servers, network storage, hypervisors and end user devices
• Creates client images and software packages
• Manages inventory of servers and associated systems and performs preventative maintenance in accordance with manufacturer’s recommendations and departmental standards
• Manages network policies, profiles, and mobile devices;
• Prepares and maintains network documentation through the use of productivity suites
• Administers, configures, and manages tools and applications that operate on an enterprise level
• Informs supervisor of operational issues and their completion status as well as any required changes according to the department change management process
• May work with contractor and vendor-supplied personnel engaged in the installation, maintenance and repair of server software and hardware

Civil Service Title

Systems Engineer II

Job Qualifications

CIVIL SERVICE QUALIFICATIONS:

• MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE: A high school or equivalency diploma and either: (a) a Bachelor’s Degree* in Information Technology or a closely related field and two (2) years of experience where the primary function of the position was server administration, including the installation, operation, maintenance and problem diagnosis of servers and associated equipment, or (b) seven (7) years of experience as described in (a).
• SUBSTITUTION #1: Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to four (4) years of the required experience.
• SUBSTITUTION #2: Certification on the current Windows Server Operating System (or version immediately preceding) from a Microsoft Authorized Training Center, or certification on LINUX, may be substituted for six (6) months of the required experience.
• Priority given to candidates who are currently on a Civil Service List for this title.
• Candidates must have either taken or be eligible to take the civil service exam for this title.

Job Category

Technology

Job Location

Harrison - LHRIC

Additional Information